Structure: iMatrix Software, Inc. is the exclusive worldwide direct selling and affiliate marketing entity for iMatrix Software International.

Office Locations:
1. iMatrix Software International is located in Dallas, Texas – Operations, IT, Tech Support & Data Center
2. iMatrix Software, Inc. is located in Orange County, California – Sales and Marketing

Experience:
Our team members have well over 150 years of combined experience in the direct selling and affiliate marketing software industry.

Main Competitors:
There are certainly lots of companies offering direct selling and affiliate marketing software – too many!  In short, our team handles various day-to-day administrative and technology-related actions for your company. Many of our “competitors” have a hosted system, which is not adequate for your needs. Then, they begin charging you tech support fees.  Many companies, especially start-ups, do not realize how expensive this can be each month. We’re in a different business model whereby your success is our success. Make sure you do your proper due diligence and ask many questions. If you can visit the company, you should. Most MLM software companies are small, mom-and-pop operations. This is not optimal because most of the time they will go out of business at some point, or do not have the resources to support you if your company grows. What happens to your data and system when that happens?  If you choose an international MLM software vendor you have limited recourse if they steal your data?

You want to have a good feeling about the staff and confident you made the correct choice.

We target two types of clients. One is what we call “intelligent start-ups.” The other is existing companies. Our clients are more than clients. We don’t just process a client, check it off, and go to the next one. We pay attention to each client’s processes and needs. We question anomalies and look out for abnormal occurrences. We also check for trends. If we see something that may be a problem or may become a problem, our team will contact the client to discuss it. Your problems are our problems. And we’re here to help you resolve them.

Our co-location data center is state of the art. Our team members were the pioneers in this industry for building a data center and providing a SaaS service.

– Has their system been deployed and functional with a client who has 1,000,000 distributors? If not, there is absolutely no guarantee it will work. Most systems will implode when asked to process that number of distributors.
– How long will it take to run commissions with a 1,000,000 distributors or even 100,000?
– Do they provide a complete and separate test system for commissions?
– Can they re-run commissions in live if necessary?

For a complete list of important questions, click here. 

Corporate System:

• Order entry – online, shopping cart, operator entry, email confirmations of orders, backorder processing, auto-ship.
• Payment – multiple types, online credit card authorization and verification, automated processing settlement of distributors’ individual merchant accounts if processor is a host based system, multi-currency.
• Distribution – shipping, manifesting, box sizing, multiple warehouses, interface to common carriers, email confirmation of shipment, inventory updates.
• Commissioning – all types of plans, combinations, worldwide tree, support a different plan and qualifications for each country, separate qualification and volume trees maintained.
• Distributor maintenance – status, rank, renewals, removals, profile.
• Genealogy – reporting, tracking, maintaining, historical, purging, orphan resolve, and real time order volume pushed up the tree.
• Reporting – online, hard copy, email.
• Inventory – committed, shipped, received.
• RMA – Returned Merchandise Authorization.
• Distributor services support – contact tracking, commission research tools, one page information screen that provides answers to most of your distributor service calls.
• There are thousands of features and functions.

Member System:

• Signup new distributors, place orders using shopping cart.
• Retail Customers of distributor can place orders using shopping cart.
• View genealogy, commission recap, sponsor and order data in our standard format.
• Company product or service promotions.
• Update personal profile information.
• Includes email confirmation – standard format (company paid fee for customizing content).
• Confirm orders received.
• Confirms order shipped if company has manifest system.
• Signups are automatically linked.
• Retail orders are automatically credited.
• The presentation format and content of data can be customized at the request of the company for a fee.
• Notification of personally sponsored new sign-ups.
• Notification of personally sponsored rank advancements.
• Notification of orders of a specific product by personally sponsored.
• Business analysis tools for distributors.
• Filtering capability of distributor’s organization.
• Bar graph and comparative presentations of distributor’s information.
• Contact manager
• Preview of qualifications and commissions
• Gift cards
• Event and training scheduler
• Document section
• To-do list
• Personalized reports that distributors create.

The system is designed to be highly flexible for almost any type of pay plan,  party plan or hybrid. As such, it can easily accommodate various combinations of compensation and pay plans.

• This system supports almost all direct selling and affiliate marketing commissioning plans. We have clients who use a combination of plans such as a Unilevel with a Binary component, plus a Quick Start or Matching Check feature. This system is parameter-based. This means parameters can easily be changed, such as number of levels or percentages, to run “what if” scenarios or make pay plan changes typically without expensive and time-consuming programming efforts

• The client can have a worldwide tree, yet have different qualifications and plans in different countries. The appropriate pay plan is determined by he country of origin of the order. Commissions can be paid in the home currency, a selected currency, or a standard currency.

• The system maintains a ‘snapshot’ of the tree at each commission run, thereby providing support for commission payments if a situation occurs which questions the commission/tree during a prior period.

• The system has the ability to re-run commissions in live.

The system handles inventory in real-time. When an order is placed for an item, the system parameter can be set to either accept the order indicating the item is back-ordered, or reject the order indicating the item is out of stock. A ‘nightly calibration’ would simply be a comparison of physically calculated inventory quantities versus system-calculated inventory quantities. As the inventory system is real-time, the system will be accepting and processing orders 24 hours a day, while updating the inventory quantities as the orders are processed. The inventory item ordered is in a ‘committed’ status until actual shipment. The indication of an estimated delivery date would be a customization. The system has the ability to print the order, picking ticket, and shipping label at any location(s) desired. When the order is ready for shipping, the order can be scanned and the system will ‘ship verify’ the order, which deducts the items from inventory. The system reporting indicates any inventory on-hand and inventory committed, thereby providing the quantities of which items should be physically on-hand and, from that, which are committed for shipment. The system has the ability to account for kits (a single item number with numerous components) in various ways which are parameter settings and easily implemented and changed.

• The co-location data center is an enterprise-class, state-of-the-art facility. Your system is hosted on the servers with processing services provided and supported by our team members. There is an N+1 Redundancy system on all critical systems to ensure no single point of failure between your application and the Internet.

• The system architecture is multi-tiered with separate data, business logic, and presentation layers. This system is scalable, as  demonstrated by its use in companies with over 2,000,000 distributors, over 50,000 sign-ups in a single day, and 300 plus simultaneous company users. The system was designed with flexibility in mind, and is modular and parameter driven.

Installation:
• The setup time depends upon discussions, decisions, and changes regarding your business rules and processes. This is what determines the parameter settings and if customizations will be required. Customizations and integrations can delay the set-up time for numerous reasons, especially working with 3rd party companies. Closely related is the modification of our standard design for order entry and member entry forms to meet the specifics of your company. The compensation plan is typically completed after receiving the final specifications from client, normally it is one of the last items programmed.

Technological advances make new tools, languages, and techniques more widely available. iMatrix has  the resources to acquire and test these advances to determine if they can be applied to the direct selling and affiliate marketing industry. Our team of developers and researchers are determined to provide our clients and their members with tools to better manage their business, increase profits, and attract new members and customers. Our business model is quite simple – if our clients succeed, we succeed. The iMatrix Platform is deployed in a SaaS environment, which allows us to continually make updates.

YES! The iMatrix Platform was designed to be deployed internationally, and has multiple jurisdiction capabilities for taxation purposes. The client must provide their interpretation of the tax laws in jurisdictions outside the U.S. as we do not provide any legal advice. Be aware of any software provider who claims to have code to accommodate tax laws outside the U.S., as these are subject to interpretation.

This system is very robust and mature, which requires very little customization on the part of our engineering team.  We work with you via our ticketing system, telephone, and email. This method is used by large companies who have very complex compensation plans. If necessary, an iMatrix Technical Representative will meet you at a location of your choice.  Over the years, we have learned that if a compensation plan can not be explained via phone/e-mail, it can not be explained to members worldwide.

Payment Methods Online
a. The system supports credit card, debit card, wallet, and other payment transactions if needed.
b. The payment of demonstrator commissions through bank transfers can be automated. These are generally ACH transactions. The iMatrix Team will review your company’s bank specifications for their particular requirements and protocols.  

The iMatrix Software System has custom tax routine modules by country and special circumstance. It has a UK tax routine that handles VAT. Since VAT is a tax on a tax, it is not always applied. The system has tax routines that not only calculate the tax, but also determine taxability based on the VAT rules.

The iMatrix System was designed for international use, and it efficiently accommodates multiple currencies. You can have a home currency for a country, or another currency for a country. You can pay commissions in the home currency or another currency for each country, and conversions can be applied as the company desires. The 70% compliance rule can be handled  in a variety of ways. You can use a special form which appears at the time an order is placed, and requires an agree click before proceeding, or simple pop-up window reminder. Some clients have added an item code labeled “70% acceptance rule” which is required for each order. The system also handles product returns, refunds and credits, which are standard rules.

The proprietary easy-to-use iMatrix Design Center allows you to replicate your distributor websites and make many changes, additions, etc. These various methods allow you to update the content of your web site and replicated distributor sites. We highly recommend using this Design Center for its convenience.

We do not have multi-year contracts. Our initial contract is for one year. However, you may terminate at any time by giving us one hundred twenty (120) days written notice. We have several potential options for bringing the system in-house. We require you to use our service for a minimum of 18 months to gain experience and be familiar with using the iMatrix System. This will significantly reduce training time. First option, once you are proficient with the system, you may be able to do the processing in-house on iMatrix Servers in the iMatrix Data Center. This would require you to hire in-house IT staff. This is our software hosting option. Second, you may be able to bring the software in-house and process on servers at your location. This requires hardware and third party software and a license to the iMatrix system. You would need to have a knowledgeable IT staff, redundancy in connectivity and hardware, backup procedures and a disaster recovery plan. Third, you may be able purchase a license to the source code for the iMatrix system.